Support

Returns & Refunds

Our hassle-free return policy ensures your complete satisfaction.

Return Window

Returns are accepted within 30 days of purchase. Upon receipt and inspection of your return, we will send you an email to confirm the receipt of the item.

Condition Requirements

To be eligible for a return, items must be:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Free from damage, missing parts, or signs of use

Refund Process

Once your return is approved, refunds are credited to your original payment method within a specified timeframe. Please check your bank account and contact your credit card issuer if a refund doesn't appear, as processing delays are common.

Non-Refundable Items

  • Sale or discounted items
  • Gift cards
  • Personalized or custom items
  • Return shipping costs

Exchanges

Defective or damaged items may be exchanged. Please send your exchange request to [email protected].

Gift Purchases

Buyers who purchased items as gifts receive store credit instead of refunds, issued as a gift certificate upon return receipt.

Return Addresses

Switzerland

Vassalli AG
Im Langstuck 21
CH-8044 Gockhausen

Europe

Equinetree
Albführen 1
79802 Dettighofen, Germany

Need Help?

Contact us at [email protected]

Equinetree | Plant-Based Equestrian Products