Support
Returns & Refunds
Our hassle-free return policy ensures your complete satisfaction.
Return Window
Returns are accepted within 30 days of purchase. Upon receipt and inspection of your return, we will send you an email to confirm the receipt of the item.
Condition Requirements
To be eligible for a return, items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Free from damage, missing parts, or signs of use
Refund Process
Once your return is approved, refunds are credited to your original payment method within a specified timeframe. Please check your bank account and contact your credit card issuer if a refund doesn't appear, as processing delays are common.
Non-Refundable Items
- Sale or discounted items
- Gift cards
- Personalized or custom items
- Return shipping costs
Exchanges
Defective or damaged items may be exchanged. Please send your exchange request to [email protected].
Gift Purchases
Buyers who purchased items as gifts receive store credit instead of refunds, issued as a gift certificate upon return receipt.
Return Addresses
Switzerland
Vassalli AG
Im Langstuck 21
CH-8044 Gockhausen
Europe
Equinetree
Albführen 1
79802 Dettighofen, Germany
Need Help?
Contact us at [email protected]