Support

Shipping Information

Fast and reliable delivery across Switzerland, Europe, and worldwide.

Delivery Times

We ship all orders as quickly as possible. Delivery times depend on your location:

Switzerland & Liechtenstein

1-3 Working Days

Via Swiss Post A-Post

European Union

3-7 Working Days

Via DHL, DPD or equivalent

Rest of World

7-21 Working Days

Via DHL Express, FedEx or equivalent

Delivery times are estimates and may vary due to customs clearance, weather, or carrier delays.

Fulfillment Centers

We operate two fulfillment centers to serve you efficiently:

Swiss Warehouse

Orders to Switzerland are shipped from our warehouse in Gockhausen, Switzerland.

European Warehouse

Orders to EU countries and rest of world are shipped from our warehouse in Dettighofen, Germany.

Shipping Methods & Carriers

For Switzerland and Liechtenstein, we use Swiss Post A-Post (Priority Mail) for reliable and fast delivery. European orders are shipped via DHL, DPD, or equivalent carriers. International orders outside the EU are shipped via DHL Express, FedEx, or other international carriers.

Shipping Costs

Shipping costs vary based on destination, package weight, and shipping method. All costs are clearly displayed at checkout before you complete your order.

Order Processing

Orders are typically processed within 1-2 business days. You will receive an email confirmation once your order is dispatched, including tracking information when available.

Risk of loss or damage transfers upon dispatch from our warehouse. Please ensure someone is available to receive the delivery or that your address has a secure location for packages.

Shipping Regions

We currently ship to the following regions:

Switzerland
Liechtenstein
European Union member states
Rest of World (subject to customs regulations)

For shipping inquiries to specific destinations, please contact us.

International Orders

Orders outside Switzerland and the EU may be subject to import duties, taxes, and customs fees determined by your local authorities. These charges are the customer's responsibility and are not included in the product price or shipping cost.

Damaged Shipments

If your package arrives damaged, please document the damage immediately with the delivery person and contact us right away. This helps ensure a smooth claims process.